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EXAM CODE: MB-910

EXAM NAME: Microsoft Dynamics 365 Fundamentals (CRM)

PASSING SCORE: 700/1000

Describe Dynamics 365 Marketing (15-20%)

Describe Dynamics 365 Sales (15-20%)

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Field Service (15-20%)

Describe shared features (20-25%)

Describe Dynamics 365 Marketing (15–20%)

Describe Dynamics 365 Marketing capabilities

• Describe the process for generating and scoring leads by using marketing forms and pages

• Describe how to target customers by using segments and subscription lists

• Describe email marketing concepts and processes

• Describe the process of automating marketing activities by using customer journeys

• Describe event management features and capabilities

• Describe real-time marketing concepts and processes

Describe marketing-related apps

• Describe the capabilities of Dynamics 365 Customer Insights

Describe the capabilities of Dynamics 365 Customer Voice

Describe Dynamics 365 Sales (15–20%)

Describe the Dynamics 365 Sales lifecycle

• Describe the lead management process

• Describe the opportunity management process

• Describe the quote lifecycle

• Describe order and invoice management

• Describe sales pipeline and forecasting concepts

Describe sales-related apps

• Describe capabilities of Dynamics 365 Sales Insights

• Describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15–20%)

Describe Dynamics 365 Customer Service components

• Describe knowledge management

• Describe the case lifecycle including service-level agreements (SLAs) and entitlements

• Describe how to use queues to manage work

• Describe Omnichannel for Customer Service

• Describe historical analytics

Describe Dynamics 365 Field Service (15–20%)

Describe Field Service capabilities

• Describe the work order lifecycle

• Describe capabilities of the inspections feature

Describe scheduling capabilities

• Describe resource and scheduling processes

• Describe scheduling options including Schedule Assistant and Resource Schedule Optimization (RSO)

• Describe customer assets and how to enable proactive customer asset maintenance by using

Connected Field Service

Describe shared features (20–25%)

Identify common customer engagement features

• Describe Microsoft Dataverse as the foundation for Dynamics 365 apps

• Describe the Dynamics 365 customer engagement apps

• Describe customers and activities

Describe integration options

• Describe built-in reporting capabilities including dashboards, charts and views

• Describe Microsoft Teams integration capabilities

• Describe email capabilities including App for Outlook

• Describe how Microsoft Excel and Microsoft Word can be used with Dynamics 365 apps

• Describe options for analyzing data by using Power BI

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MB-910 PDF Questions and Answers

PDF Questions and Answers	: 75
File Format	: PDF
Premium Files Update	: April 11, 2025
Files Delivery	: Instant (5 to 10 min.)
Compatibility	: All Desktop and Mobile Devices
Delivery Method	: Download Account
Sample Download	: MB-910 Exam PDF

Microsoft Dynamics 365 is a powerful suite of cloud-based business applications that provides organizations with a comprehensive set of tools for sales, marketing, customer service, finance, and operations. If you are looking to gain a foundational understanding of Dynamics 365, the MB-910 Microsoft Dynamics 365 Fundamentals exam is a great starting point. This exam is designed to validate your knowledge of the basic concepts and functionality of Dynamics 365, and it serves as a stepping stone for further certifications in the Dynamics 365 ecosystem.

The MB-910 exam covers a wide range of topics, including the basics of Dynamics 365, its core components, licensing and pricing, security, data management, and integration options. It assesses your understanding of the various applications within Dynamics 365, such as Sales, Customer Service, Field Service, Marketing, Finance, and Supply Chain Management. The exam consists of multiple-choice questions that test your knowledge of the concepts and features of Dynamics 365, as well as your ability to apply that knowledge in real-world scenarios.

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Preparing for the MB-910 exam requires a solid understanding of the fundamental concepts of Dynamics 365. Microsoft offers official study materials, including online learning modules, documentation, and practice exams, to help you prepare for the exam. Familiarize yourself with the different applications within Dynamics 365, their features, and how they integrate with each other. It's also important to understand the licensing and pricing models of Dynamics 365, as well as the security and data management best practices. Hands-on experience with Dynamics 365 through sandbox environments or trial versions can also be beneficial to reinforce your understanding of the platform.

Achieving the MB-910 certification can open up various opportunities for individuals looking to start their career in Dynamics 365 or advance their existing career. It validates your understanding of the fundamental concepts of Dynamics 365 and demonstrates your commitment to professional development. The MB-910 certification can enhance your resume and make you stand out to potential employers as someone with a solid foundation in Dynamics 365. Additionally, it serves as a prerequisite for other Dynamics 365 certifications, allowing you to further specialize in specific areas of the platform.

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In conclusion, the MB-910 Microsoft Dynamics 365 Fundamentals exam is a valuable certification that validates your foundational knowledge of Dynamics 365. Preparing for the exam requires a thorough understanding of the concepts, features, and applications within Dynamics 365. Achieving the MB-910 certification can open doors to various career opportunities and serve as a stepping stone for further certifications in the Dynamics 365 ecosystem. If you are looking to gain a foundational understanding of Dynamics 365, the MB-910 exam is an excellent starting point on your certification journey.

Online Test Engine

Online Test Engine Questions	: 75
Testing Limit	: Unlimited
Access Type	: Online
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Killexams now introduces Online Test Engine which works on iPhone, iPad, Android, Windows and Mac. MB-910 Online Testing and Learning facility will help you prepare your test on any device. Our OTE provide all features to help you memorize and practice test questions and answers. It is best to Practice MB-910 Exam Questions so that you can answer all the questions asked in test center. Our Test Engine uses Questions and Answers from Actual Microsoft Dynamics 365 Fundamentals (CRM) exam.

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Desktop Test Engine Questions	: 75
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