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ADM-201 Exam Format | ADM-201 Course Contents | ADM-201 Course Outline | ADM-201 Exam Syllabus | ADM-201 Exam Objectives

Exam ID : ADM-201


Exam Title : Administration Essentials for New Admins ADM201 (Salesforce)


Questions : 60


Pass Marks : 65%


Duration : 105 minutes


Exam Type : Multiple Choice





Administration Essentials for New Admins is designed for:


• New system administrators responsible for the setup, configuration, and maintenance of their organizations Salesforce applications


• Other groups that would benefit from deepening their knowledge of Salesforce, including power users, sales operations, and IT managers


You can take this course in person or in a virtual classroom. Participants can save travel expenses by taking the class virtually. Both formats provide demonstrations, hands-on exercises, and personal attention from the instructor as well as interaction with your peers. For the virtual class, all you need is a web browser and a telephone to watch, listen, and get hands-on experience with the application.





Customize your application, including page layouts, fields, tabs, and business processes


• Create a secure Salesforce environment


• Maintain and import clean data


• Create high-value reports and dashboards


• Set up workflow automation





Getting Around the App


• Understand the data model and navigation


• Find answers in Help & Training


Getting Your Organization Ready for Users


• Set up the company profile


• Configure the user interface


• Set up activities and calendars


• Configure search settings


• Set up Chatter


Setting Up and Managing Users


• Manage user profiles


• Create and manage users


• Troubleshoot user login issues


• Understand SalesforceA capabilities


• Set up Chatter Free and Chatter external users


• Understand Salesforce1 settings


Security and Data Access


• Restrict logins


• Determine object access


• Set up record access


• Manage record access with the role hierarchy


• Deal with record access exceptions


• Control access to events


• Manage field-level security


Customization: Fields


• Administer standard fields


• Create new custom fields


• Create selection fields: picklists and lookups


• Create formula fields


• Work with page layouts


• Work with record types and business processes


• Maintain data quality


Managing Data


• Import new records using import wizards


• Update existing records with the data loader


• Keep records up to date with Data.com and social accounts and contacts


• Mass transfer records between users


• Back up data with a weekly export


• Mass delete records


Reports and Dashboards


• Run and modify reports


• Create new reports with the report builder


• Filter reports


• Summarize report data with formulas and visual summaries


• Print, export, and email reports


• Build dashboards Automation


• Manage email administration


• Set up workflow rules and Process Builder


• Automate leads and cases


Managing the Support Process


For virtual classroom attendees, this content is delivered as an online module.


• Automate the support process


• Understand the Salesforce Console


• Enable collaboration in the Service Cloud


• Analyze support data with reports and dashboards





The Salesforce Certified Administrator exam has the following characteristics:


 Content: 60 multiple-choice/multiple-select questions


 Time allotted to complete the exam: 105 minutes


 Passing score: 65%


 Registration fee: USD 200, plus applicable taxes as required per local law


 Retake fee: USD 100, plus applicable taxes as required per local law


 Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.


 References: No hard-copy or online materials may be referenced during the exam.


 Prerequisite: None required; course attendance highly recommended

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