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Test Details:

- Exam Name: Avaya 78201X Avaya IP Office Platform Support Certified

- Exam Format: Multiple-choice questions

- Exam Duration: 90 minutes

- Passing Score: 70%

- Prerequisites: None

- Certification Validity: 2 years

Course Outline: Avaya 78201X Avaya IP Office Platform Support Certified

I. Introduction to Avaya IP Office Platform

A. Overview of Avaya IP Office architecture and components

B. IP Office software versions and licensing

C. Understanding IP Office edition and deployment options

II. IP Office Installation and Configuration

A. Hardware installation and configuration

B. IP Office Manager administration tool

C. System and user configuration

III. IP Office System Management

A. Backup and restore procedures

B. System monitoring and troubleshooting

C. Software upgrades and patches

IV. IP Office Call Routing and Features

A. Incoming and outgoing call routing

B. Hunt groups and call queuing

C. Voicemail and auto-attendant configuration

V. IP Office Unified Communications

A. User and device profiles

B. SIP and H.323 trunks configuration

C. Presence and instant messaging setup

VI. IP Office Integration and Mobility

A. Integrating with third-party applications and systems

B. Configuring Avaya Equinox and Avaya Communicator

C. Mobile and remote worker setup

VII. IP Office Troubleshooting and Support

A. Identifying and resolving common IP Office issues

B. Diagnosing connectivity and call quality problems

C. Avaya support resources and escalation processes

Exam Objectives:

- Understand the architecture and components of Avaya IP Office Platform

- Install and configure IP Office hardware and software

- Manage IP Office systems, including backup, monitoring, and upgrades

- Configure call routing, voicemail, and unified communications features

- Integrate IP Office with third-party applications and systems

- Troubleshoot common IP Office issues and utilize support resources effectively

Syllabus:

The syllabus for the Avaya 78201X Avaya IP Office Platform Support Certified course will cover the following topics:

- Introduction to Avaya IP Office Platform

- IP Office Installation and Configuration

- IP Office System Management

- IP Office Call Routing and Features

- IP Office Unified Communications

- IP Office Integration and Mobility

- IP Office Troubleshooting and Support

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PDF Questions and Answers	: 297
File Format	: PDF
Premium Files Update	: May 30, 2025
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Sample Download	: 78201X Exam PDF

The Avaya IP Office Platform Support Certified exam (78201X) is designed to test an individual's knowledge and understanding of Avaya's IP Office platform, including installation, configuration, administration, and troubleshooting. The exam is intended for professionals who wish to demonstrate their expertise in supporting Avaya's IP Office platform and obtain certification as an Avaya IP Office Platform Support Certified specialist.

The exam consists of multiple-choice questions, with a time limit of 90 minutes. The exam covers a range of topics, including the IP Office platform architecture, system components, administration tools, and troubleshooting procedures. The exam is available in multiple languages, including English, Spanish, Portuguese, French, German, Italian, and Japanese.

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To prepare for the exam, it is recommended that individuals have hands-on experience with Avaya's IP Office platform and have completed Avaya's recommended training courses. Additionally, study materials, including books, online resources, and practice exams, can aid in preparation for the exam. Killexams.com offers a set of questions and answers for the exam, which covers the exam topics in detail and includes practice questions.

Passing the Avaya IP Office Platform Support Certified exam is a significant accomplishment and demonstrates an individual's proficiency in supporting Avaya's IP Office platform. Certified specialists can take advantage of various benefits, including recognition by Avaya and access to Avaya's technical support resources. Certified specialists also gain access to the Avaya Learning Center, which provides ongoing education and training opportunities to keep their skills up to date.

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Avaya IP Office Platform Support Certified exam is an essential certification for professionals working with Avaya's IP Office platform. The certification demonstrates a high level of knowledge and expertise and opens up numerous opportunities for career advancement. With proper preparation and study, individuals can successfully pass the exam and achieve certification as an Avaya IP Office Platform Support Certified specialist.

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