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7492X Exam Format | 7492X Course Contents | 7492X Course Outline | 7492X Exam Syllabus | 7492X Exam Objectives

Exam ID : 7492X


Exam Title : Avaya Aura® Call Center Elite Support Exam


Questions : 52


Pass Marks : 35 (68%)


Duration : 90 min.


Exam Type : Multiple Choice





Exam Objectives: The exam covers the following learning objectives:





- Describe virtual routing such as:


- Look Ahead interflow (LAI)


- Enhanced Interflow


- Basic Service Routing (BSR)


- Adjunct Routing


- Network Call redirection (NCR)


- Troubleshoot using the Communication Manager Denial Event.


- Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace station”


- Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station”


- Describe Business Advocate (BA) with fundamental call center questions


- Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.


- Troubleshooting the Avaya Aura® Media Server.


- Describe the vector variable operations.


- List Trace, Display Events, and List Usage.


- Troubleshoot common call vectoring issues.


- Describe the Best Service Routing feature in Avaya Aura® Call Center Elite.


- Describe the Best Service Routing in a multisite environment


- Describe the Service Level Maximizer (SLM)


- Describe the capabilities and features of Dynamic Business Advocate.


- Prerequisite Knowledge Review the learning map for any prerequisite information.





Scheduling this exam at Pearson VUE Test Centers Visit the Pearson VUE website at http://www.pearsonvue.com/avaya/ to see currently available Avaya exams, regional exam pricing and register for a testing session.





Pearson VUE encourages candidates to book testing sessions well in advance (2+ months) to help ensure individual requirements can be met. Candidate demand often fluctuates.





Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent business partners primarily in the commercial and academic market spaces. Availability of testing centers varies by city/state/geographic region based upon business partner participation in the Pearson VUE testing program.





As independent business partners, Pearson VUE Test Centers establish their own hours of operation and testing seat capacity. Reservations are accepted on a first come / first serve basis independent of the vendor exam chosen. Test Center, Online or Pearson VUE Call Center reservations all work from the same inventory of available testing sessions. Contacting a Pearson VUE Test Center can provide candidates with the best understanding of what parameters drive a Centers days / hour of operation; this can be particularly helpful for Testing Centers associated with academic institutions.

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